Do you appreciate the TRUTH?: General: BraveHeart Women

Do you appreciate the TRUTH? Posted Jul 8, 2009 12:02 AM
Today I went to get my nails done. I thought this should be a fairly simple and quick task, so I went on my lunch hour. I was helped immediately, and the lady who was doing my nails was extremely friendly. I wasn't paying much attention... (guilty of not being in the moment)... but it came time for the polish. And I nicely and politely told her I did not like what she was creating. She attempted to fix it, but in my opinion it looked awful. I chose to not complain any further. She put the clear over the top, and I sat under the lights. As I kept looking at my nails, I knew I needed to say something. This was the worst job I've ever received. Just about that time the owner walked in. She asked what was wrong, I showed her, and she sat me down. She began to correct the problem. But at this point I had already been in the shop for one hour.... and I needed to get back to work. The owners name is Kim, she was so wonderful. I apologized for complaining as I really do not like to do it. That is when she taught me something!!!! She said, " I really appreciate your honesty, you just spent money in my business, and if you are not happy I want to know. I want to fix it for you and make it right. I don't want to you go somewhere else and spend more money." I thanked her... but she continued to tell me to come back after work, and she would fix my nails, she thanked me over and over, telling me how much she appreciated me telling her I did not like the service I had just received,and that she wanted to make it right. Well I contemplated the rest of the afternoon, whether to go back or not.... I would have to take my girls.... And back I went, with children in tow, and she continued to thank me for coming back and giving her the opportunity to fix it. And that she did! Now look at your life......... We should all keep that same amazing outlook. Be grateful when people are comfortable enough to give you their true opinion! Appreciate their honesty. But in that same note, you do not always have to agree with it!! Create a fantastic day!!! Crystal
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15 Comments

Sometimes we wish everyone can have and appreciate honesty I wish everyone has the same view to be more honest.

Hi Crystal,
I really like what you shared it is real in business and it is real in our personal lives. It takes a true friend to tell you the truth because it can be uncomfortable and confrontational. By not hearing wht you had to say the owner of the nail shop could have lost you business for good and any one you know that went to her shop and saw the work they had done.

In our personal lives our silence can cost another person. You are right I do not have to agree, but I appreciate the fact that people are honest with me. Sometimes, I don't agree right away, but when I have time to think about what was said even if I don't accept all of it something may stick.

Thanks for sharing. I loved it.
Angela
CEO New Beginnings Holistic Fitness Ministries, Inc
www.mynewtemple.org

Thanks for sharing, Crystal.

I'm a seminar leader, and I can't tell you how important it is for people to voice "complaints." We cannot fix problems we do not know about.

I think part of the problem is that we think of them as "complaints," and that word has a negative connotation.

Let's remember that we are giving feedback designed to improve the quality of the service we are receiving.

To speak your TRUTH with COMPASSION is something we should all strive for! Thanks for another great lesson my Sister!!
With Love, Wellness and Compassion,
Dr. Sugar

Would you like to join your Community Doctor?

I am new but I would like to say that because of you being so humble., you and the owner of that buisness were empowered that day.

Hi Crystal,
Loved your blog.It is such an everyday issue yet so subtle to handle when it come's to communicating Honesty.

Thank You
Arundhati

Dearest Crystal,

Great Question... "Do you appreciate the TRUTH?"

I say, YES... I Appreciate the Truth... It helps me to be the BEST I can be... However, sometimes the Truth can hurt, if I'm not OPEN to receive it!

Crystal, I Love how you "Honored Your Truth" even though you felt a little uncomfortable... BUT, in the end... Both of YOU Appreciated each other even MORE, because of the Truth... :-x

Imagine how you would have felt, if you didn't share?

Crystal, Thank YOU for bringing "Light" by sharing your Inspirational story with ALL of Us! :^O

From my Heart to Yours,
Bell Rushing

Gentle Warrior
Peace & Inner Strength…

Crystal,

I loved your blog and honesty is the best policy.

Grace and Peace
Stephanie Funnye

Hi Crystal,

I love reading your blogs...this one hit me kinda hard because it made me think of my husband and how he ALWAYS tells me the truth whether I want to hear it or not...and I just realized that I am grateful to have someone in my life whom will be completely honest with me its almost more refreshing than annoying....

I also want to Thank you for your comments and suggestions that you make on my blogs...I am actually going to re read The Secret I have the book and ironically enough I have the Happy For No reason book I got a couple of months ago and just never picked it up now I am going to....Also, I know it was just a closing Your Friend along The Way/....but I have to say i really liked that I would love to have a friend a along the way... I miss that part in my adult life so thank you

Hi Crystal,

I can relate to the owner of the nail salon.... I owned my own pet grooming salon for years and that is a lesson I learned early on, to appreciate my clients honesty.

I adopted a policy to ask each and every client if they were satisfied and happy with my services. I explained that I wanted to know straight from them the pros and cons. I did not want to hear about it third party.

This policy of honesty served me so well in my professional life that I carried over to my personal life and taught it to my children. I think everyone benefits all the way around on this one.

Thanks for your insight

Pawsitively yours,

Audie
Kids and Pets community

Amen Sister!!!

We give others such "opportunity" when we are honest about our feelings....it is a gift we can give...if they don't know then they just simply don't know...we honor people, care for people, respect people when we let them in.....we believe in people and in love when we let them in...it takes courage.....not to know the outcome...but the result is to suffer in silence and give no one the "opportunity" to shine their light in on us....I believe more people are happy to shine their light than to stay in darkness.

thank you for sharing this true story....this real life everyday story about your courage to honor your truth and your openess to receiving! You gave such a gift to Kim. She sounds like a BHW!

Love you sweetie :-x

Debra
The Honor Your Truth Community

Many thanks for sharing your truth.

I see the greater lesson in your story as being one that shares, when we wish to express ourselves, even if it appears to be something negative, we should always follow our instincts. We do not and cannot know how the message will be received.

Your awareness was speaking to you to communicate your unhappiness with the service you were paying to receive, your first attempt to do so with the one doing the job was not clearly heard. You then receive a second chance to clear it up and you jumped at the opportunity. Well Done!! Most would have given up after the first try and just gone away and been angry for the rest of the day.

When you expressed yourself to the owner you were received with open arms and also received the 'proper' service you payed for. You gave her valuable information for her to continue to being a success in her business, her livelihood. I love the fact that you got to take your kids with you, they are learning to speak up for themselves by your actions.

What a gift. To you, for learning you have a voice and an opinion that helps others to create the reality they see. To the business owner for allowing her to take control of her business. To your children for them to see that when you communicate clearly you will receive what you ask for. And to our BHW community for sharing your experience with us.

With gratitude, Melissa

Hi Crystal,

Thanks for sharing your story....and yes I too appreciate the truth.
It is important to graciously express our opinions of service...taking the time to share feedback on good service as well as any complaints on lacking service.

We do it all the time...

It is amazing how many inspiring relationships are built that way.

Linda Kay Holden
New Beginnings Community

Hi Crystal,

Very wise words indeed! I absolutely value the truth and think it's particularly important when in praise of a service (not just when complaining).

A lovely story is when I held a birthday party for my daughter when she was 7 at a Nando's restaurant. Despite about 20 children and their parents having a jolly time, the staff were very gracious and couldn't do enough to ensure the children had a great time.

After thanking the staff I wrote to their head office to let them know that their staff at that restaurant were priceless and just expressed my gratitude. I was surprised and delighted to receive a bumper meal voucher with wine included in return! It was so touching to see how they really valued their customers.

You did the right thing to go back and allow them to put things right. Great story.

Love, Chineme

Hi Crystal, yes I do appreciate the truth. Having been in Business and a Beautician and Cosmetician it is very important to know that our clientel is happy and satisfied.That is how we build a following.

Ann Landers or her sister have said"that we should not make a seen,and if we can not handle it discreetly to just leave and never return.

I like places where you can fill out a card either for about the service or a suggestion,of course I often wonder if they get to the person intended ?

Grateful,

Georgiegal

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